RACV Car Share – FAQs

What devices can I use to book a vehicle?

You can use any device that has a web browser for example a computer, android smartphone or iPhone. You don’t have to download any apps.


What is a windscreen pin pad?

The pin pad is a numeric keypad that is fastened to the vehicle windscreen, it is also known as the windscreen screen pad. It is used to lock/unlock the vehicle doors and start your rental.


What is the in-car screen for?

Use this to start and end your booking. It can also be used to extend your booking and report any vehicle damage.


How do I get my PIN code?

A six-digit PIN code is sent to you by SMS shortly before your booking commences. Use it to unlock and lock your vehicle. It is unique and only valid for your booking.


I lost my PIN code

Call us on 1300 729 047 and we will resend it to you.


The windscreen pin pad light turned red and I can’t type my entry code anymore

The code you entered was incorrect. Wait until the red light goes off and re-enter the correct code.


How do I start my booking ?

  1. Type your six-digit PIN using the windscreen pin pad.
  2. The Pin Pad light will turn green and the vehicle doors will open.
  3. On the in-car screen, press any button, answer the questions asked then start the vehicle and you are on your way!

Ignition keys

Prius – Keys are not needed to start the ignition for the Prius. Place your foot on the brake and press the power button located on the left hand side of the steering wheel. The dash board will light up so you know your ready to go.

ASX – in these vehicles the key is tethered below the dashboard and will need to be used to start the vehicle. You should remove the key from the ignition before ending your rental or locking the car via the pin pad.


I waited a few minutes before starting the engine and now the vehicle won’t start

If you wait too long before starting the car the activation may expire. Just re-enter your PIN code on the windscreen pin pad and restart the device.


I’m on the road and I need a cup of coffee. How do I lock the vehicle while I’m gone?

Hold down ‘0’ for seven seconds to lock the doors, go get your coffee, and when you return type the PIN code to open the doors again.


I want to keep my vehicle longer than initially planned can I extend the booking ?

If the vehicle is booked for another booking you will not be able to extend your booking. You must return the car on time or a late return fee will be applied.

If the vehicle is available, login to your profile, navigate to “current booking” and add the amount of time you want. You can also use the in-car screen under ‘My booking’ menu item. (or use the in-car screen, My booking menu).

You will be automatically charged for additional time.


How do I end my booking?

Use the in-car device to end your booking then get out of the car. Hold down ‘0’ for seven seconds to lock the doors.


Can I pick up my vehicle at one location and drop it off at another?

Sorry, no. You must return it to the location where you picked it up.


What if someone is parked in my spot?

Don’t worry, park in the nearest available spot and let us know by calling 1300 729 047. Take note of the registration, model and colour of the offending car (take a phone photo too if you can) so you can let our team know.

If you park too far away and don’t inform us, you may be charged for failing to return the car to the correct location.